Analyzing value of an IS

Kyle Brown
The IS system I will discuss is called ADP. ADP is in use at my company and is a system used in the automotive retail industry. It is a computer program used by the dealership to compute monthly payments, to track sales figures, calculate payroll, inventory parts, to prepare work orders and to produce other business related reports.
The input into ADP would be customer information. If a person wants a lease payment on a vehicle the price, money factor, residual percentage, rebates, taxes, and fees all need to be inputted into the system. Once the data is loaded, the system will process the information and calculate a monthly payment. The output is the payment per month as well as the total money out of pocket. The feedback will come from the customer. If the feedback is negative the dealer can use that information and either adjust the payment or suggest an alternative product. These quotes can be saved in the system and added to the customers profile for further use and examination.
Another example is on the service side of the automotive business. If a customer has a problem with their vehicle they can have it repaired in our service department. The customer will come in with their vehicle and relay the problem to the service department. The service writer will input the problem into our system to produce a work order. The mechanic will process the work order to figure out what may need to be fixed. He then will check out the vehicle to figure out the problem and relay the exact problem to the customer. The customer feedback will determine what will be fixed and/or serviced on the vehicle.
These are only a couple of examples of the features in our IS. There is much value to our company by using our IS, ADP. It allows information to be processed quickly and to be given to the customer in a timely manner. It also allows all departments to be linked so that information is passed easily between departments. It greatly improves the efficiency of the company and our IS proves its’ value everyday.