The Value Chain of a pre-owned music CD internet site.
Raw Materials
The raw materials for the pre-owned CD business would be the used CD’s, CD cases and inserts for the CD’s.
Inbound Logistics
This would consist of any tracking system on the CD’s purchased by the company. If the CD’s are shipped by UPS the company will have a tracking number to let them know when the product will be at the store.
Warehouse and Storage
This would be the place the company stores their raw inventory. The freshly purchased used CD’s. The replacement CD cases and any replacement inserts or paper for printing new inserts and/or CD stickers.
Production
A pre-owned CD store may not have a traditional production line since it sells already produced goods but there is an element of process control. All products need to be catalogued. The CD’s may need to be refurbished by eliminating scratches and replacing the sticker on front of the CD. Cases may also be cracked or scratched and in need of repair or replacement. The inserts or CD books may be missing or damaged and in need of replacement.
Finished Product Storage
Depending on the amount of sales, the company would need adequate storage for the used CD’s. This type of business would need a good amount of inventory to be relevant. If this company lacks sufficient inventory a customer may not take the website seriously and may not purchase now or in the future. The for sale product should be organized in a way that it can be easily retrieved. This can be done either manually or by an automated system.
Outbound Logistics
For a used CD store the distribution system will be fairly simple. Because the product is small and lightweight it can be shipped to customers using the Postal Service or UPS. The important part of this step is making sure the customer gets the right product shipped to the right address. For this to happen the company should have a system in place to insure the right orders go to the right place in a timely manner.
Marketing and Sales
A used CD store can be a risky venture in the age of digital music. The marketing department will need to come up with an inventive marketing strategy. This may be done by appealing to people who like to have their music in hand or like to build a music library. The marketing and sales department of this company will be the ultimate factor in it’s’ survival.
Customer Service
Customer service will be a large part of this business. Buyers may be looking for a rare CD or an album that is no longer produced new. A faulty CD may be sent to a customer and need to be replaced. Customers will want to track their order to have a finite delivery date. And all orders and/or complaints will be handled by customer service, either over the phone or over the website.
Wednesday, September 21, 2011
Analyzing value of an IS
Kyle Brown
The IS system I will discuss is called ADP. ADP is in use at my company and is a system used in the automotive retail industry. It is a computer program used by the dealership to compute monthly payments, to track sales figures, calculate payroll, inventory parts, to prepare work orders and to produce other business related reports.
The input into ADP would be customer information. If a person wants a lease payment on a vehicle the price, money factor, residual percentage, rebates, taxes, and fees all need to be inputted into the system. Once the data is loaded, the system will process the information and calculate a monthly payment. The output is the payment per month as well as the total money out of pocket. The feedback will come from the customer. If the feedback is negative the dealer can use that information and either adjust the payment or suggest an alternative product. These quotes can be saved in the system and added to the customers profile for further use and examination.
Another example is on the service side of the automotive business. If a customer has a problem with their vehicle they can have it repaired in our service department. The customer will come in with their vehicle and relay the problem to the service department. The service writer will input the problem into our system to produce a work order. The mechanic will process the work order to figure out what may need to be fixed. He then will check out the vehicle to figure out the problem and relay the exact problem to the customer. The customer feedback will determine what will be fixed and/or serviced on the vehicle.
These are only a couple of examples of the features in our IS. There is much value to our company by using our IS, ADP. It allows information to be processed quickly and to be given to the customer in a timely manner. It also allows all departments to be linked so that information is passed easily between departments. It greatly improves the efficiency of the company and our IS proves its’ value everyday.
The IS system I will discuss is called ADP. ADP is in use at my company and is a system used in the automotive retail industry. It is a computer program used by the dealership to compute monthly payments, to track sales figures, calculate payroll, inventory parts, to prepare work orders and to produce other business related reports.
The input into ADP would be customer information. If a person wants a lease payment on a vehicle the price, money factor, residual percentage, rebates, taxes, and fees all need to be inputted into the system. Once the data is loaded, the system will process the information and calculate a monthly payment. The output is the payment per month as well as the total money out of pocket. The feedback will come from the customer. If the feedback is negative the dealer can use that information and either adjust the payment or suggest an alternative product. These quotes can be saved in the system and added to the customers profile for further use and examination.
Another example is on the service side of the automotive business. If a customer has a problem with their vehicle they can have it repaired in our service department. The customer will come in with their vehicle and relay the problem to the service department. The service writer will input the problem into our system to produce a work order. The mechanic will process the work order to figure out what may need to be fixed. He then will check out the vehicle to figure out the problem and relay the exact problem to the customer. The customer feedback will determine what will be fixed and/or serviced on the vehicle.
These are only a couple of examples of the features in our IS. There is much value to our company by using our IS, ADP. It allows information to be processed quickly and to be given to the customer in a timely manner. It also allows all departments to be linked so that information is passed easily between departments. It greatly improves the efficiency of the company and our IS proves its’ value everyday.
Information Concepts
Kyle Brown
Converting data into useful and relevant information and the correct application of the new information is extremely important to the success of any business. With the correct application of information, a business can improve sales, improve quality, increase customer satisfaction and reduce costs.
Data is “ often viewed as the lowest level of abstraction from which information and then knowledge are derived.”(1) For a business the data can be its customers or clients. A clients data is collected, analyzed and combined with other clients data to produce an over all pictue of sales, trends and customer statisfaction. This information is then used by the company to plan its future sales and strageties.
Through the collection of data, its analysis and conversion to usable information, knowledge is obtained about the collection of data. It is important to follow this process for a company to grow. The knowledge gives insight to the product. A company can find out what product is worth producing and what needs to be adjusted or elimnated. It can also get feed back from customers on overall experience in purchase.
The collection of data and turning it into information is critical to any company. By taking advantage of this process it can only increse its chances for growth and success.
Works Cited
“Data” http://en.wikipedia.org/wiki/Data
Converting data into useful and relevant information and the correct application of the new information is extremely important to the success of any business. With the correct application of information, a business can improve sales, improve quality, increase customer satisfaction and reduce costs.
Data is “ often viewed as the lowest level of abstraction from which information and then knowledge are derived.”(1) For a business the data can be its customers or clients. A clients data is collected, analyzed and combined with other clients data to produce an over all pictue of sales, trends and customer statisfaction. This information is then used by the company to plan its future sales and strageties.
Through the collection of data, its analysis and conversion to usable information, knowledge is obtained about the collection of data. It is important to follow this process for a company to grow. The knowledge gives insight to the product. A company can find out what product is worth producing and what needs to be adjusted or elimnated. It can also get feed back from customers on overall experience in purchase.
The collection of data and turning it into information is critical to any company. By taking advantage of this process it can only increse its chances for growth and success.
Works Cited
“Data” http://en.wikipedia.org/wiki/Data
Student Info
1. What is your major? Business Administration
2. What operating system do you have on your computer? Windows XP
3. Do you have the right to upgrade the software on your computer? Yes
4. What Internet and computer related courses have you already taken and what are your usual activities on the Internet (Facebook, email, chats, etc.)? I have not taken any internet or computer related courses. I use the internet in my personal life for email, facebook, sports updates and news updates. At work I manage our online inventory and our internet leads through our store website, brand website and a number of 3rd party sources.
5. Have you taken online courses before? Yes, I took one online class at my prevous school.
6. Do you have MS Office on your computer? If yes, which version? Yes, MS Office 2007.
7. Do yo work anywhere now? Yes, I work full time for an auto dealer doing new and preowned sales as well as internet inventory maintence and internet lead response.
8. When do you graduate? Depending on the amount of credits I can take per semester, hopefully with in 3 years.
9. Add anything you want about your interests, skills, job projects, etc. that might help the instructor and students understand you and your computer/Internet skills and interests better.
I use the internet extensively at work. Locating vehicles at other dealers through our dealer network, submitting deals to various banks, sending and receiving documents to customers, other dealers and insurance companies, training on new product and information on new product are all obtained through various internet progams and sites.
10. What are your hobbies or what do you like to do outside of school and work ?
I am an avid reader that likes any good story. In the little free time I have between work and school I like going out on my boat with friends. A nice day on the lake is the perfect reset to a long week.
2. What operating system do you have on your computer? Windows XP
3. Do you have the right to upgrade the software on your computer? Yes
4. What Internet and computer related courses have you already taken and what are your usual activities on the Internet (Facebook, email, chats, etc.)? I have not taken any internet or computer related courses. I use the internet in my personal life for email, facebook, sports updates and news updates. At work I manage our online inventory and our internet leads through our store website, brand website and a number of 3rd party sources.
5. Have you taken online courses before? Yes, I took one online class at my prevous school.
6. Do you have MS Office on your computer? If yes, which version? Yes, MS Office 2007.
7. Do yo work anywhere now? Yes, I work full time for an auto dealer doing new and preowned sales as well as internet inventory maintence and internet lead response.
8. When do you graduate? Depending on the amount of credits I can take per semester, hopefully with in 3 years.
9. Add anything you want about your interests, skills, job projects, etc. that might help the instructor and students understand you and your computer/Internet skills and interests better.
I use the internet extensively at work. Locating vehicles at other dealers through our dealer network, submitting deals to various banks, sending and receiving documents to customers, other dealers and insurance companies, training on new product and information on new product are all obtained through various internet progams and sites.
10. What are your hobbies or what do you like to do outside of school and work ?
I am an avid reader that likes any good story. In the little free time I have between work and school I like going out on my boat with friends. A nice day on the lake is the perfect reset to a long week.
Wednesday, September 14, 2011
System
Mobile Commerce or mCommerce is a rapidly growing industry. Mobile Commerce is defined as, “Any transaction, involving the transfer of ownership or rights to use goods and services, which is initiated and/or completed by using mobile access to computer-mediated networks with the help of an electronic device.”(1)
Mobile Commerce is a system that has been driven by the electronic age. People can purchase products or services use their cell phone or wireless tablet. A popular product used by thousands is the ebook. mCommerce allows a person to wirelessly download an entire book through Amazon.com or Barnes and Noble’s online site. With a Kindle or the Kindle app on a smart phone a person can simply search for the book they want to read, find the book and download it to the Kindle. In this example, one system is negatively affecting another. Within the past year the sale of ebooks have surpassed the sale of paperback books.(2)
Another use of mCommerce is for paying bills and banking. Many companies like Geico, HSBC, Chase, and even the student loan company AES allow people to use their wireless devices to pay bills. This system gives people with a time restricted schedule an easy and fast way to complete their transactions. Many people today are using their wireless devices for mobile banking and more people begin to use this service every year. Over the past 3 years mobile banking has doubled and by 2015, one in five US adults will be using mobile banking.(3)
Mobile Commerce is still in its infancy. The systems involved in mCommerce are growing and evolving constantly. Its ease of use and efficience insures that mCommerce will only grow and expand and so will the systems that support mCommerce.
1) Wikipedia “http://en.wikipedia.org/wiki/Mobile_commerce”
2) Pepitone, Julianne (April 15, 2011) “http://money.cnn.com/2011/04/15/technology/ebooks_beat_paperbacks/index.htm” CNN.
3) Higdon, Emmet (Janurary 31, 2011) “http://www.forrester.com/rb/Research/us_mobile_banking_forecast%2C_2010_to_2015/q/id/57446/t/2” Forrester Research
Subscribe to:
Posts (Atom)